Frequently Asked Questions (FAQ)
- Do you have a physical store? We are a purely online or digital store and we do not have a physical store or shop.
- How do you deliver? We use courier services to deliver to your door. In some instances our partners deliver on our behalf. We will inform you in advance.
- How long do I wait to get my order? The norm is 1-5 working days for standard and ready made goods. However we do strive to deliver as soon as possible (very next day). For custom made goods it may take 3 - 7 working days to manufacture your and deliver your order. Gifts will be delivered in 3-5 working days from payment clearance date. We do not operate over weekends and public holidays.
- How should I pay for my order? We do assist with Yoco and Payfast as well as EFT (Bank Transfer).
- Why should I use Yoco or PayFast for my Gift order? You may use Yoco or PayFast as well as EFT as a payment method.
- What information do I need to give for my gift to be delivered on time? We would require the recipients physical address and cellphone number so that the courier may notify the recipient! Also, should there be a third party receiving the gift on the recipient's behalf, we would also need the third party's full name and cellphone number.
- What is your delivery fee? Currently we have a delivery fee starting from R69. Yet, this may be a bit more based on the delivery address (for example outlying areas or distant locations) as well weight or size of the package. You will be informed in advance.
- May I collect my order instead? No. We only delivery orders at present. No collection point.
- What if nobody is available to receive my delivery? We will follow normal courier rules. The courier will have to return the order to us and you will be liable for a second delivery fee.
- Should there be nobody to receive my delivery as arranged, and I cannot take delivery, will I be liable for another delivery fee? Yes, and to the full amount or more should courier fees have changed.
- What does Hazzit Mkhulu do? We assist clients and businesses by sourcing quality goods to help them meet their goals and business requirements.
- May I send you my CV for any future positions? We appreciate that you want to be part of our team. We will advertise any positions online.
- Do you have any Reseller opportunities? Currently we do not and we will advertise once we do.
