Returns & Refunds Policy
7. RETURNS & REFUNDS POLICY
7.1 Product Quality
Hazzit Mkhulu warrants that the products supplied will, at the time of delivery, be free from manufacturing defects, delivered in good condition, and correspond with the quantities ordered or supplied. Any return is subject to this policy and, where applicable, management approval.
7.2 Reporting Defects
If you believe a product is defective, damaged or incorrect, you must notify Hazzit Mkhulu in writing within two (2) days of delivery.
The product must be kept in its original condition and made available for inspection by Hazzit Mkhulu or its authorised representative within a reasonable time. In accordance with the Consumer Protection Act and these Terms and Conditions, Hazzit Mkhulu may, at its discretion and where legally permitted, repair, replace or refund a defective product.
7.3 Conditions for Returns
Unless otherwise required by law, returned goods must:
Be in their original packaging;
Be unused, unopened and uncontaminated;
Be returned in the same condition as supplied.
For packaging products, any use, contamination, damage, repacking, or opening of the packaging will render the goods ineligible for return unless the return is due to a confirmed manufacturing defect.
7.4 Non-Returnable Products
The following products cannot be returned or refunded unless required by applicable consumer protection legislation:
Gifts;
Food products;
FMCG goods;
Food packaging;
Cleaning products;
Custom-made products (including acrylic products and personalised gifts);
Printed or branded products;
Goods delivered in good order and accepted by the customer, their staff or authorised representative.
Products that have been used, partially consumed, opened or depleted will be regarded as accepted and are not eligible for return or refund.
7.5 Eligible Returns
Returns will only be accepted where:
The incorrect product was supplied;
The product was damaged upon delivery; or
The product contains a material manufacturing defect or imperfection that renders it unsuitable for its intended purpose or below the standard reasonably expected.
Where applicable, defects may be subject to confirmation by the manufacturer or supplier.
7.6 Remedies
Where a valid claim is accepted, Hazzit Mkhulu may, at its election:
Repair the product;
Replace the product with the correct or equivalent product (subject to stock availability); or
Refund the purchase price if repair or replacement is not reasonably possible.
Replacement goods will correspond with the original order.
7.7 Supplier Approval
Where goods must be returned to the supplier or manufacturer for assessment, any refund will only be processed after the supplier or manufacturer has accepted the return. Should the supplier approve only a partial refund, Hazzit Mkhulu's refund to the customer will be limited accordingly, less any applicable delivery or collection costs.
7.8 Delivery and Collection Costs
Refunds do not include delivery, collection, courier, transport or other incidental costs associated with the original delivery or return of the goods unless otherwise required by law.
7.9 Cancellation and Discretionary Returns
Where Hazzit Mkhulu has supplied goods correctly and in accordance with the order, but agrees, at its sole discretion, to accept a cancellation or return for reasons unrelated to defects, a cancellation or returns fee of up to 45% of the selling price may be charged.
For purposes of calculating this fee, the original selling price shall include any discounts granted, waived delivery charges, artwork or design fees, promotional items, or any other costs waived at the time of sale.
This clause applies only where:
Hazzit Mkhulu has fully complied with its obligations;
The goods are returned unused, unopened and in their original packaging; and
The return is accepted solely at management's discretion.
Goods that have been opened, used, repacked, damaged or partially consumed are not eligible for discretionary returns or refunds.
7.10 No Exchanges or Credits
Hazzit Mkhulu does not exchange returned goods for different products and does not apply refunded amounts as credit towards other purchases unless required by law.
7.11 Information Required for Claims
To assess a claim, Hazzit Mkhulu may require:
A detailed description of the defect or damage;
The delivery note or invoice number; and
Any additional information reasonably required to investigate the claim.
7.12 Exclusions
A repair, replacement or refund may be refused where inspection shows that the product:
Was misused, abused or negligently handled;
Was improperly stored or maintained;
Was damaged through accident;
Was altered, repaired or modified by an unauthorised person;
Was used contrary to Hazzit Mkhulu's or the manufacturer's instructions; or
Has become worn through normal use.
Where a claim is rejected, Hazzit Mkhulu may recover the reasonable costs of inspection, repair, collection and delivery. To the fullest extent permitted by law, Hazzit Mkhulu shall not be liable for any resulting loss, damage or expense.
7.13 Return Procedure
Claims must be submitted in writing before goods are returned.
Returned goods must be packaged securely and returned or made available for collection in accordance with Hazzit Mkhulu's instructions. Products returned without following this procedure may be refused and returned to the customer at the customer's expense.
7.14 Ownership of Replaced Goods
Any product replaced by Hazzit Mkhulu becomes the property of Hazzit Mkhulu. Ownership of the replacement product passes to the customer upon delivery. Any remaining warranty period applicable to the original product will apply to the replacement product.
7.15 Warranties and Limitation of Liability
Except as expressly provided in these Terms and to the extent permitted by applicable law, all other warranties, representations and conditions, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or satisfactory quality, are excluded.
The remedies set out in this Returns and Refunds Policy constitute the customer's exclusive remedies in respect of defective products or services, except where otherwise required by the Consumer Protection Act or other applicable legislation.
Customers remain responsible for ensuring that the products or services ordered are suitable for their intended purpose.
The User shall understand that these terms and conditions are applicable and accepted by the User by the mere usage of the website (www.hazzitmkhulu.co.za).
E&OE
